Cancellations by the Client:
-
15+ days before the appointment: No charge; the deposit is refunded in full.  
-
8–14 days before the appointment: A 50% cancellation fee applies (equivalent to the deposit).  
-
7 days or less before the appointment: The full booking fee will be charged.  
Cancellations by InSignLanguage:
If we are unable to fulfill your appointment due to unforeseen circumstances, we will notify you immediately.  You will be offered either a full refund or the option to reschedule the appointment at no additional cost.  
​
Rescheduling:
Requests to reschedule an appointment must be made at least 7 days in advance to avoid additional charges.  Rescheduling requests made within 7 days are treated as cancellations, and the cancellation policy will apply.
No-Show Policy:
If the client or attendees fail to attend the appointment without prior notice, the full booking fee will be charged, and no refunds will be issued.  
​
By making a payment, you agree to these terms and conditions. For any payment or cancellation inquiries, contact us at finance@insignlanguage.co.uk.