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Interpreter Face-to-Face Booking Terms and Conditions 

These terms and conditions ("Terms") govern the booking of face-to-face Registered Sign Language Interpreter (RSLI) services provided by InSignLanguage Ltd. ("we", "us", "our") to our clients ("you", "your"). By booking our services, you agree to the following terms. Please read these Terms carefully before confirming your booking. 

Most assignments requiring Registered Sign Language Interpreters necessitate 2 Interpreters co-working an event. If more than 2 interpreters will be required, InSignLanguage will notify clients immediately. An assignment is either a Meeting or an Event.  

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Definitions: 
Meeting: A meeting is an assignment typically involving two individuals but can include up to five participants in certain situations. One of these people is the Deaf Client, the other people can be representatives of meeting participants or representatives of the company booking the BSL service. Generally, one interpreter is booked for a meeting, however 2 interpreters may be required in certain circumstances.  If this is the case, it will be communicated immediately by our bookings department.  

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Meetings are generally intended for discussions, decision-making, or collaborative work and are ideally kept to a minimum number of participants to ensure efficiency. Meetings do not tend to exceed 1-hour but can go up to 2-hours. In certain specific circumstances one interpreter may be booked for a 2-hour assignment. Please note that this is not priced online.  

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Event: An event is any assignment that involves more than 2 participants or includes structured activities such as presentations, panel discussions, performances, or speakers. Events are designed for larger audiences and often have a formal agenda or program. We collect event details during the booking process.  

1. Assignment Details

1.1 Service Offered: InSignLanguage provides British Sign Language (BSL) interpreting services through qualified interpreters who are registered with the NRCPD or SASLI. 

Prior or after the assignment is made, we may request an online meeting to discus the event and preparation requirements. Clients can use our online form to provide this information.  

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1.2 Booking Options: You can book face-to-face services at normal rates for bookings from 9am-5pm or at out-of-hours rates for bookings at 7am-9am & 5pm-10pm: 

  • 1-hour meeting/event* 

  • 2-hour meeting/event* 

  • 3-hour event 

  • 4-hour event (limited to normal  hours) 

  • Full-day (up to 6-hours) session during business hours (9am-5pm, including a 1-hour lunch break and suitable breaks throughout the day) 

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Events and meetings are requested on a Morning-only, afternoon-only or unsocial hours-only basis. Events and meetings that cover both morning and afternoon times, are considered separate sessions for service delivery purposes.  

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*For bookings of 1-2 hours, a single interpreter may be sufficient if there are a maximum of 2 Deaf attendees and 5 total attendees at the assignment venue

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When booking an event of 2-hours or longer, the pricing available on our website is for 2 interpreters, as co-working the event is accepted as standard. Please contact us to find out more.  

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1.3 Interpreter Qualifications:  All interpreters are professionally trained, registered, and adhere to high standards of conduct and professionalism. 

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1.4 Booking Confirmation: Upon booking, you will receive: 

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A 50% deposit is required at the time of booking, with the balance due 7 days before the assignment. 

2. Fees and Payment

2.1 Pricing: (including VAT) Online and non-contracted rates.  

  • 1-hour event: £350 / £647.50 

  • Unsocial rate: £525 / £971.25* 

  • 2-hour event: £350 / £647.50 

  • Unsocial rate: £525 / £971.25* 

  • 3-hour event: £740 / £1,110* 

  • 4-hour event: £832.50 / £1,248.75* 

  • Full-day event (up to 6 hours): £1,1156.25 / £1,735* 

*Unsocial service fees at time and a half 

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2.2 Deposit and Final Payment: A 50% deposit is required at the time of booking. The remaining balance must be paid 7 days before the scheduled assignment. 

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2.3 Late Payment: If the balance is not received by the due date, your booking may be cancelled, and the full cancellation fee will apply. 

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2.4 Invoice Amendments: If additional interpreters are required for your booking, the invoice will be amended accordingly, and an updated invoice will be sent to you. 

3. Breaks for Longer Events

3.1 Breaks for Events Over 1 Hour: For bookings longer than 1 hour, interpreters may request a 10-15 minute break. The break duration will depend on the nature of the event and is always communicated upfront. No demands shall be made on the skills of the Interpreter during rest periods or breaks. 

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3.2 Breaks for Full-Day Events (up to 6 hours): For a full-day booking, interpreters will be entitled to three 10-minute breaks throughout the day. This will be communicated to you ahead of the assignment to minimize disruption. Lunch is for 1-hour in the middle of the shift. No demands shall be made on the skills of the Interpreter during rest periods or breaks.

 

3.3 Long Uninterrupted Events: If the meeting or event exceeds 1-hour, two interpreters must be booked. This ensures that interpreters can take appropriate breaks without impacting the quality of interpretation, their own wellbeing or continuity of the service. We adhere to NUBSLI guidelines and align with best practices to create a positive working environment and ensure a successful event.  

Clients are not required to specify the number of interpreters at the time of booking, as the InSignLanguage team will assess the needs and adjust the booking as necessary. Online prices automatically generate costing for two interpreters. Out-of-hours event bookings are limited to 3-hours. 

4. Cancellation Policy

4.1 Cancellation Terms: 

  • 15 days or more before the assignment: No charge. 

  • 8-14 days before the assignment: 50% cancellation fee. 

  • 7 days or less before the assignment: Full booking fee applies. 

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4.2 Client Cancellation or No-Show: If you cancel your booking after the required period or fail to attend the assignment venue (no-show), you will be charged the full fee. 

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4.3 InSignLanguage Cancellation: If InSignLanguage is required to cancel the assignment for any reason, we will notify you as soon as possible. We will offer alternative dates or issue a full refund if no suitable arrangement can be made. 

5. Availability

5.1 Booking Notice: Qualified British Sign Language interpreters are highly sought after professionals.  We recommend booking at least 2 weeks in advance to secure your preferred time slot. 

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5.2 Interpreter Availability: Once your booking is confirmed, you will be provided with the interpreter’s details. In an interpreter is not available, we will inform you and offer suitable alternatives. 

6. Data Protection and Privacy

6.1 GDPR Compliance: InSignLanguage is compliant with the General Data Protection Regulation (GDPR). Your personal and confidential information will only be used for the purpose of processing and managing your booking and related communications. 

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6.2 Data Usage: We will only use the information you provide for booking purposes and will not share your details with third parties without your consent, except when required by law. 

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6.3 Email Communications: You may receive emails from our CRM system or directly from our bookings and finance departments related to your booking. 

7. Responsibilities of the Client

7.1 Communication Needs: It is the client’s responsibility to inform InSignLanguage of any specific communication needs prior to the booking. This includes preparation  materials or information that the interpreter may need in advance to prepare for the event. 

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7.2 Adequate Space and Facilities: The client must ensure that the meeting venue is accessible and suitable for the interpreter to carry out their duties effectively, including sufficient space for visual communication. 

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7.3 Interpreter Breaks: Clients are responsible for ensuring that interpreters can take appropriate breaks during longer events. Clients are also encouraged to respect the timing of breaks to ensure the interpreter’s well-being and the quality of the service. No demands shall be made on the skills of the Interpreter during rest periods or breaks. 

8. Liability

8.1 Limitation of Liability: InSignLanguage will not be liable for any loss, damage, or inconvenience caused by delays or cancellations due to factors beyond our control, including but not limited to transport issues, weather conditions, or force majeure events. 

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8.2 Interpreter’s Role: The interpreter’s role is to provide, to the best of their ability accurate and impartial interpretation of spoken English into British Sign Language (BSL) and British Sign language (BSL) into spoken English. The interpreter is not responsible for the content of the meeting or conversation. 

9. Changes to Terms and Conditions

9.1 Amendments: InSignLanguage reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to clients prior to a booking being confirmed. 

10. Contact Information 

For any questions or further information, please contact us at: 

  • Phone: +448085020226

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